BirdEye

The ProfitSystem integrates with BirdEye. BirdEye provides a variety of services to retailers, and ProfitSystem integrates with their reputation/review management system.

When an appointment is Started or Completed in the ProfitSystem, we send the customer details to BirdEye so BirdEye can engage with the customer to leave a review for the shop.

Getting started

1. Contact BirdEye and sign up for their review/reputation service. Be sure to indicate that you are using the ProfitSystem from BBL Systems and Solutions.
2. You must be using the Appointment module in the ProfitSystem.
3. Enable BirdEye by going to the E-Commerce/Integrations tab, and entering your Business ID and API Key.
4. If using switchboards, it's located at Housekeeping->General Setup->Stores->E-Commerce/Integrations tab.
5. If using menus, go to Setup->General Setup->Stores->E-Commerce/Integrations tab.
6. The Business ID and API Key are provided by BirdEye. To view them, log into your BirdEye account.
7. Go to the Account menu option on the left side of the page, and then choose Developers from the top menu.
8. The Business ID and API Key are shown. Copy them into the ProfitSystem on the E-Commerce/Integrations tab.
9. Click Save in the ProfitSystem, then restart the program.
10. The integration is enabled.

Technical details

The appointment details are sent to BirdEye when an appointment status is changed to Started or Completed using the status buttons on the Appointment form. The details include customer name and phone number. Multi-store operations will have a different Business ID and API Key for each store.