Returns, Cleaning & Repair Tracking

Action: RCR

The Returns/Cleaning/Repair (RCR) system tracks inventory items sent out for RMA’s, cleaning, repairs, etc. It is important to know the location of inventory at ALL times.

After you create an RCR it’s considered active until the Return/receive date is filled in. It’s important that you update ProfitSystem® when the item is returned so that the all RCR reports will be accurate.

Items RETURNED via this RCR module that were ordered for customers are marked with a message or code, indicating that they have been returned and are out of the store. Forms that indicate an RCR are:

Event form
Main-> View / Change Event-> Spec Orders / Pickup tab. If the due date is filled in, then the pickup date shows as 'Est. on/after [rcr due date]'. If the due date is empty, then the pickup date is empty.

Customer form
Main-> View / Change Customer-> Spec Orders / Pickup tab. If the due date is filled in, then the pickup date shows as 'Est. on/after [rcr due date]'. If the due date is empty, then the pickup date is empty.

Pickup form
Main-> Housekeeping-> Inventory Setup-> Pickup Inventory Form (indicated by the RCR button being displayed in BLUE)

Pickup notifications form
Main-> File-> Pickup Notifications, the item is removed from the list until the Return/Receive date on the RCR is filled in.

Purchase Order form
Main-> Purchase Orders-> View PO Items-> Details Tab (message 'This item is out on an RCR')

Main-> Purchase Orders-> View Purchase Orders-> Item Detail (message 'This item is out on an RCR')

Ticket form
Item status will show as Order, if it had been received then RCR'd. Until RCR is closed it shows as Order on ticket.

MyInfo page
The item shows as Not Ready until the Return/Receive date on the RCR is filled in.