Skip to content

Contacting BBL Systems

World Wide Web: www.bblsystems.com Sales email: sales@bblsystems.com Support email: support@bblsystems.com

At BBL Systems, we work hard to provide you with intuitive technical products. Additionally, we try to provide superior online and print documentation to enable you to work independently in running your store with ProfitSystem®. If you have a technical question that you can’t answer with the provided tools, please contact our Technical Support department. All of our Technical Support representatives are eager to answer your questions.

Note: Customers with a current support contact is provided free access BBL Systems support services. BBL Systems support services are subject to BBL Systems prices, terms, and conditions in place at the time the service is used.

BBL offers a Customer Portal providing customer access to Knowledgebase, support ticket history with responses, invoice/payment history & pending invoices for services. Here, customers may update services, store contacts, address, phone number and credit card information.

Help Us Help You

When contacting Technical Support via phone, email, or fax, please provide the following information for the fastest possible service:

  • Your name, company name, and phone number
  • What product you are calling about, ProfitSystem, EverywhereBridal, etc.
  • Complete description of the issue, including steps to reproduce it
  • Exact wording of any messages displayed when you encountered the problem

Email

Ask questions and receive detailed answers from Technical Support by addressing your email message to: support@bblsystems.com

Please make sure to include the information listed above. You will receive a response via email.

eMail support will receive the fastest response when complete questions are provided. Please describe with as much detail as possible your question or problem. We like to replicate any program issues in our office, so please provide the steps to replic ate what you are experiencing.

Fax

Ask questions and receive detailed answers from Technical Support by sending a fax message to: 1-770-234-4223 Please make sure to include the information listed above. You will receive a response via fax. The current version of this manual in Adobe Acrobat PDF format can be found on our web site at www.bblsystems.com and in The ProfitSystem program group on your computer. Start-> All Programs-> The Profit System.

Telephone

You can reach BBL Systems Technical Support by phone Monday through Friday (excluding holidays) at: 1-800-587-7277 or 1-404-978-0137

Please make sure to include the information listed above. Calls are returned on a first come, first served basis with priority given to customers with systems down, i.e. cannot process sales tickets.