How do I refund money if the customer still has a balance

If the refund button is not enabled, it is because the ticket has a balance due. You can still refund money to the customer by adjusting or canceling a payment.

1. Go to the ticket.
2. Click on the payment line item to be refunded to select it.
3. Click the Adj./Canc/Extra Charge button. It will ask if you want to adjust or cancel a payment, say Yes.
4. If the payment was processed through your credit card processor, it will tell you that you should also process the refund via the processor.
5. It will display the payment page. Select the tender type for the refund. If you are credit card integrated, you would select Credit/Debit/Chip-Pin
6. Enter the amount to refund as a negative, your SA ID as the Clerk, and click Save.
7. If the customer has a saved credit card, you can use that to issue the refund. You can also perform the refund using the terminal.