How Do I Cancel the Sale of an Item

To cancel an item

1. Locate the ticket.
2. Click on the Line Item you want to cancel and then click on the button labeled Adjust/Canc/Extra. Select Cancel Line Item.
3. Enter a Reference, enter the clerks SA ID, and click Save. The system will ask you if you want to remove item from pickup inventory or cancel purchase order, if the item was special ordered.
4. The Refund button is enabled so that you can give the customer a refund, if needed. If the customer has a credit balance, and you do not give a refund, the credit balance will be converted to a store credit. If you don’t want a store credit, you must give a refund before you click Save/Done with Ticket to close the ticket form.